Customer Support Agent
Trenton, New Jersey

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Job Description

About us:

Servicing a wide spectrum of industries, Schire Group provides custom contact center solutions. Using innovative cloud technology, we work with customer support representatives — like you — to deliver virtual customer support to Fortune 500 and enterprise clients.

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* Currently not accepting applications from California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin
 

 

About the job:

As a customer support agent with Schire, you will have the opportunity to choose which client you would like to work with, as well as what days and hours you work. Enjoy a more fulfilling work-life balance. Depending on the client you choose, your responsibilities may vary. For example, we contract with a popular accommodations-booking company. If you were to choose this client, your responsibilities may include:
 

• Handling calls from customers related to property booking

• Resolving customer challenges by phone and/or email

• Taking calls regarding website and profile issues

• Handling inquiries and complaints, and providing appropriate solutions and alternatives within the time limits provided 

• Documenting all issues, resolution, and follow up actions
   

About you:

• Exceptional communication skills

• Advanced computer skills (must own your own computer and have a quiet space to work with access to a hard-wired broadband internet service via DSL, Cable, or fiber optic connection)

• Excellent time management — most people do not succeed at remote roles due to lack of effective time management, so be realistic with your self assessment

• Open to a fast-paced environment

• Proficient at problem-solving and troubleshooting
  
   

Bonuses: Depending on service level ratings, representatives have the opportunity to earn in-check bonuses, as well as incentives, such as Tiffany&Co. jewelry or a trip to the Bahamas!
 

PLEASE NOTE: All applicants MUST attend an online infosession to hear all the details of this role before scheduling an interview. We value your time — the infosession will consist of 15 minutes of details and 15 minutes for you to ask questions. Information about the session will be in your 'thank you' email.